WITHDRAWAL

Article 7 – Withdrawal

The customer has the right to cancel their order without giving a reason at any time from the date the order is placed until thirty (30) days after physically receiving the product(s) (45 days for Co.Lab Day and Night Drops).

To cancel your order, you must clearly state that you wish to cancel it. You may submit your cancellation request by email via the Contact tab on the website. The cancellation request must be sent from the email address used to place the order.

The refund (excluding the original shipping costs) will be issued using the payment method used for the original transaction.

If the customer cancels their order, the Company will refund the customer without undue delay and no later than 14 days after the date on which the Company was informed of the customer's decision to withdraw or, if the customer cancels after the products have been delivered, 14 days after the date on which the customer returned the products to the Company.
If the refund request is attributable to the customer, through no fault of the Company, or if the customer does not collect their order from the collection point within the specified time, or if the customer has not provided a complete address, making delivery impossible, the customer will pay the delivery costs, which will be deducted from the refund amount.

If the customer cancels after delivery of the product(s), they must request the return address from customer service (info@bewell-shop.eu) and return the product(s) without undue delay and, in any event, no later than 14 days after informing the Company of their decision to cancel the contract. The customer will be deemed to have met this deadline if they send the ordered products before the end of the 14-day period.

If the customer cancels, they are responsible for the cost of returning the product(s), unless the product(s) are damaged or defective, in which case the Company will pay those costs.

The Company will begin processing the refund only after receiving the ordered product(s).

The Company cannot be held responsible for delivery delays caused by a third-party company. However, the Company undertakes to do what is necessary to track the parcel or offer the customer a replacement parcel. Any refund request in this case will be attributable to the customer.

Returns address:

Green Logistics Groningen B.V.
c/o Partner.Co
Albert Harkemaweg 66
9831 TA Aduard
Netherlands

Withdrawal Request:

By clicking “Confirm withdrawal”, you are notifying us of your decision to withdraw from the specified order, for all products or for those listed above. No reason is required.